Coordinated Entry Six-Month Evaluation
Pierce County Human Services is pleased to share an evaluation of the Coordinated Entry System’s first six months. Conducted by Focus Strategies, the evaluation tells us that while CES is generally achieving its goals, there is more work to be done. We’re taking these insights to heart and redoubling our commitment to identifying where and how we can improve CES.
You can read Focus Strategies’ full report here.
What's Happening with Coordinated Entry?
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The Next Steps of Coordinated Entry
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When a person experiencing homelessness reaches out for help, coordinated entry uses a uniform assessment to identify the person’s strengths, resources, vulnerabilities and barriers to housing.
Through coordinated entry, a single database keeps track of the available housing and related services throughout the community to identify the best program available for each person.
The Launch of Coordinated Entry The Launch of Coordinated Entry Summary Memo (April 13, 2016)
Pierce County Human Services operates our coordinated entry system for families and individuals experiencing homelessness through a partnership of agencies: Associated Ministries, Catholic Community Services, Greater Lakes Mental Health and Comprehensive Life Resources.
Coordinated Entry Contact Information
Monday - Friday
8:00 a.m. - 5:00 p.m.
Phone (253) 682-3401
Access Point for Housing
How We Got Here: From Centralized Intake to Coordinated Entry
In 2014, Pierce County Human Services engaged Focus Strategies to assist with the refinement of the existing intake and assessment tools used by the community's Centralized Intake (CI) system, Access Point for Housing (A4PH). To inform their recommendations for system improvement, Focus Strategies conducted an assessment of the strengths and weaknesses of that system. The analysis focused on the effectiveness of the AP4H system in conducting intake and assessment and making referrals to housing programs. Followed are key results of that system:
- The Centralized Intake assessment tool was in efficient and often duplicative of the intake processes used by program providers.
- Centralized Intake did not utilize objective criteria to prioritize access to housing programs.
- Provider-imposed eligibility criteria created access barriers for higher need households.
- Homeless system objectives were to fill provider vacancies using the criteria for acceptance defined by the providers (i.e. the clients the providers want to house), rather than to find an appropriate placement for every household that goes on the wait list.
- Centralized Intake data was not integrated with HMIS, making it very difficult to track what happens with clients from the time they contact CI until they enter housing.
- There were side doors and parallel system was not right sized to meet the need, relying too heavily on temporary housing and not enough on permanent housing options.
Centralized Intake Assessment and Recommendations
Executive Summary of the Focus Strategies Report (January 2015)
Focus Strategies Report (February 2015)
February 3, 2015 Community Meeting PowerPoint
February 3, 2015 Community Meeting Questions and Answers
Coordinated Entry & Prioritization Work Group
In response to the findings and recommendations in the Centralized Intake assessment, Human Services staff engaged A Community Work Group to help create the Prioritization Tool that uses a vulnerability and housing lens to make appropriate recommendations to housing programs and mainstream services. Below are the minutes from the Work Group meetings:
Summary of Coordinated Entry Work Group #1, Held March 24, 2015
Summary of Coordinated Entry Work Group #2, Held May 8, 2015
Summary of Coordinated Entry Work Group #3, Held June 18, 2015
Summary of Coordinated Entry Work Group #4, Help August 20, 2015
Summary of Coordinated Entry Work Group #5, Held April 15, 2016